Policies

POLICIES

All Sales are final. If you have any additional questions not answered below, please email sarah@stitchnlove.com

 

PRODUCTION TIMES

Once payment is received, a proof of any personalization is sent to you via email. Please review this email, and reply with your approval or any changes. Multiple changes will delay the production times. Current production time is approximately 1-2 weeks PLUS shipping, this is only an estimate.

PAYMENT METHODS

We accept all major credit cards, paypal, and EMT if you are in Canada.

 

RETURNS/CANCEL ORDER

Returns will not be accepted, as our items are personalized. Once you order design is approved and in production, it cannot be cancelled or the information changed. All personalization is final. Please ensure the information provided on the order is accurate.

A proof of the design is sent for your approval, customers are responsible for ensuring the proof is accurate. Once the design is approved by the customer, the design is final. Any defects in any of our products must be reported within 2 weeks of receiving. We are NOT responsible for any damages that occur during the care or your items such as washing or wear.

 

SHIPPING

We use Canada Post and UPS for our shipments. Average ship times are: Canada & USA: 1-2 weeks, International: up to 8 weeks. Please make sure the shipping address on the order is correct. If the package is sent to the wrong address, it will be the customers expense re-place/re-ship.

 

LOST PACKAGES & DELIVERY

Should your package be lost in transit, or not delivered - a claim will be opened with UPS or Canada Post. We understand how frustrating this can be, and we also suggest you call Canada Post or UPS (whoever is the carrier) ASAP as they may have more insight as to where the package is. Should that not be successful, a claim will be opened and your prompt response to their questions will speed up the process. If the carrier has deemed your package lost/misplaced - a replacement will be sent. We are not responsible for any theft or packages stolen after the delivery is made.

*by providing your email to us in checkout, you are agreeing to receive emails regarding the status of your order. We will use this email to contact you regarding your proof, and any updates on shipping. Should your purchase not be completed, you will receive a reminder via email.